Warranty Policy
Company Name: Milltex Blanks Inc
Company Number: 7167742700
EIN: 93-4871138
Registered Address: 600 Riverwalk Parkway Ste 100, Tonawanda, New York 14150, United States
Canadian Warehouse: 426 Watline Avenue, Mississauga, Ontario L4Z 1X2, Canada
Email: ecom@milltex.co
Business Hours: 9 AM – 6 PM (Mon–Fri), GMT-05:00 (Eastern Standard Time, New York)
Warranty Coverage
Milltex Blanks Inc provides a limited warranty of 30 days from the date of delivery on all apparel and blank products purchased directly from retail.milltex.co.
This warranty covers:
-
Manufacturing defects (e.g., faulty stitching, defective seams, incorrect labeling)
-
Material defects (e.g., fabric flaws, premature tearing not caused by misuse)
-
Fulfillment errors (e.g., wrong size, color, or item shipped)
If your product is found to be defective under this warranty, we will provide a replacement or refund at no additional cost.
Warranty Exclusions
This warranty does not cover:
-
Normal wear and tear (fading, shrinking, pilling, or general deterioration from use/washing)
-
Damage caused by improper washing, drying, or care (always follow care label instructions)
-
Damage from misuse, accidents, or alterations by the customer
-
Products purchased from third-party sellers or unauthorized resellers
-
Clearance, final-sale, or customized/personalized items
Duration of Warranty
-
The warranty is valid for 30 days from the date of delivery.
-
Claims submitted after this period will not be accepted.
How to File a Warranty Claim
-
Contact Us: Email ecom@milltex.co with your order number, product details, and a description of the issue.
-
Provide Evidence: Include clear photos or videos showing the defect.
-
Evaluation: Our quality control team will review the claim within 2–3 business days.
-
Resolution:
-
-
If the claim is approved, we will ship a replacement item at no cost or issue a refund to your original payment method within 10 business days.
-
If the claim is denied (e.g., due to exclusions), we will inform you with a clear explanation.
-
If the claim is approved, we will ship a replacement item at no cost or issue a refund to your original payment method within 10 business days.
Shipping Costs for Warranty Claims
-
For valid warranty claims, Milltex Blanks Inc covers all shipping costs for replacements or returns.
-
For invalid claims or items outside warranty coverage, shipping costs are the customer’s responsibility.
Limitation of Liability
-
Milltex Blanks Inc’s liability under this warranty is strictly limited to the repair, replacement, or refund of the defective product.
-
We are not responsible for indirect or consequential damages, such as loss of use, inconvenience, or commercial loss.
Contact Information
For warranty claims or questions, please contact us:
Company Name: Milltex Blanks Inc.
Company Number: 7167742700
Registered Address: 600 Riverwalk Parkway Ste 100, Tonawanda, New York 14150, United States
USA Contact Number: +1 716-936-5136
Canadian Warehouse: 426 Watline Avenue, Mississauga, Ontario L4Z 1X2, Canada
Canadian Contact Number: +1 (289) 201-4819
EIN: 93-4871138
E-mail: ecom@milltex.co
Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)
