Frequently Asked Questions (FAQ)

Website: https://retail.milltex.co
Company Name: Milltex Blanks Inc
 Company Number: 7167742700
 EIN: 93-4871138
 Registered Address: 600 Riverwalk Parkway Ste 100, Tonawanda, New York 14150, United States
 Canadian Warehouse: 426 Watline Avenue, Mississauga, Ontario L4Z 1X2, Canada
 Email: ecom@milltex.co
 Business Hours: 9 AM – 6 PM (Mon–Fri), GMT-05:00 (Eastern Standard Time, New York)

This FAQ page provides answers to common questions about orders, shipping, payments, returns, and policies to help you shop with confidence.

1. Orders & Account

Q1: How do I place an order?
 A: Simply browse our catalog, select your desired products, add them to your cart, and proceed to checkout. You will need to provide a shipping address, contact information, and payment details to complete your purchase.

Q2: Can I modify or cancel my order?
 A: Orders can be modified or canceled before they are processed. Please contact our support team immediately at ecom@milltex.co or call +1 716-936-5136 (USA) / +1 (289) 201-4819 (Canada). Once an order is shipped, cancellations are not possible; please follow our Returns & Refund Policy.

Q3: Do I need an account to place an order?
 A: No, you can check out as a guest. Creating an account allows faster checkout, tracking of orders, and access to past purchases.

2. Shipping & Delivery

Q1: Where do you ship?
 A: We ship across the United States and Canada.

Q2: What are your shipping times?

  • USA: 1–2 business days processing + 3–4 business days transit
  • Canada: 1–2 business days processing + 3–9 business days transit

Q3: Do you offer free shipping?
 A: Yes, we provide free standard shipping on all orders.

Q4: Can I change my delivery address?
 A: Address changes can be requested before the order is processed. Contact us immediately to update your shipping information.

Q5: Which carriers do you use?
 A: We use trusted carriers including FedEx, UPS, and USPS for USA orders, and Canada Post and FedEx for Canadian orders.

Q6: How can I track my order?
 A: You will receive a tracking number via email once your order is shipped. Use this number on the carrier’s website for real-time updates.

3. Payments & Pricing

Q1: What payment methods do you accept?
 A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Google Pay, Apple Pay, PayPal

Q2: Is my payment information secure?
 A: Yes, all payments are processed using SSL encryption and PCI-DSS compliant payment processors, ensuring your data is safe.

Q3: Are taxes included in the prices?
 A: No, taxes are calculated at checkout based on your shipping address.

Q4: Can I use multiple payment methods?
 A: Currently, we accept one payment method per order. If you wish to use multiple methods, place separate orders.

4. Returns, Exchanges & Refunds

Q1: Do you accept returns?
 A: Yes, we accept returns according to our Returns & Refund Policy.

Q2: How do I return a product?
 A: Products can be returned via mail to our warehouse. Instructions are provided in your order confirmation email and on our Returns Policy page.

Q3: Are there restocking fees?
 A: No restocking fees apply for defective or incorrect items sent by us. Customers are responsible for return shipping costs if they ordered the wrong item or it does not fit.

Q4: How long does it take to receive a refund?
 A: Refunds are processed within 10 business days after the returned item is received and inspected.

5. Product Information

Q1: Are your products high quality?
 A: Yes, we carefully select all products for durability, comfort, and usability. Each item is inspected before shipment.

Q2: Do you offer custom printing or embroidery?
 A: Currently, we sell blank apparel and accessories for businesses and creators. Custom printing services are not included, but our products are suitable for personal customization.

Q3: Can I purchase in bulk or wholesale?
 A: Yes, we offer bulk ordering options for businesses. Please contact ecom@milltex.co for wholesale inquiries.

6. Warranty & Product Issues

Q1: Do your products come with a warranty?
 A: Yes, our Warranty Policy covers defects in materials and workmanship. Please review our Warranty Policy page for details.

Q2: What should I do if my parcel arrives damaged?
 A: Contact us immediately with photos of the damaged product and packaging. We will guide you through a replacement or refund.

Q3: Are there any products that cannot be returned?
 A: Items that have been used, altered, or damaged by the customer are not eligible for return. Certain clearance or final sale items may also be non-returnable.

7. Privacy & Data Security

Q1: How is my personal information used?
 A: We use your information to process orders, communicate updates, provide customer support, and improve our services.

Q2: Is my data shared with third parties?
 A: We do not sell personal data. It may be shared with trusted service providers like shipping carriers and payment processors under strict confidentiality agreements.

Q3: Can I request my data be deleted?
 A: Yes, California residents can exercise their rights under CCPA. Contact ecom@milltex.co for deletion requests.

8. Contact & Support

For further questions or concerns:

Company Name: Milltex Blanks Inc.

Company Number: 7167742700

Registered Address: 600 Riverwalk Parkway Ste 100, Tonawanda, New York 14150, United States

USA Contact Number:  +1 716-936-5136

Canadian Warehouse: 426 Watline Avenue, Mississauga, Ontario L4Z 1X2, Canada

Canadian Contact Number: +1 (289) 201-4819

EIN: 93-4871138

E-mail: ecom@milltex.co

Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)